Customer Service Team Player

Customer Service Team Player page is loaded## Customer Service Team Player locations:
Leeds, UKtime type:
Full time posted on:
Posted 4 Days Agojob requisition :
R054262#
** Company Info
** First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK.

Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish.

We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.# #
** Job Description
** To provide high quality customer service to lenders, borrowers and legal firms within a contact centre environment.

This does not set out every responsibility but provides an overview of the main areas of responsibility.
• Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications.  
• Answer all queries within service levels.  
• Liaise with customers throughout the Remortgage process  
• Liaise with legal teams to ensure all service levels are met.  
• Liaise with financial institutions in obtaining information.  
• Input of data onto the computerised system.

Personal Qualities
• Excellent communication and customer service skills  
• Ability to meet tight deadlines and targets and to work under pressure.  
• Good team player, but also ability to work on own initiative.  
• Good attention to detail.  
• Good organisational skills.  
• Good data input skills.  
• Previous administrative/customer service/conveyancing experience.  
• Experience of working in a high volume environment

Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.

Enact has provided conveyancing services to over 2 million customers since we opened our doors in 2000. On average we help arrange one in every four remortgage transactions in England and Wales.

Our sister company Live provides conveyancing and letting solutions.

Enact and Live are wholly owned subsidiaries of First American Financial Corporation (“FAFC”), a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. First American has offices around the globe and invests in innovative technology to equip our people to lead the digital transformation of our industry.

We are passionate about providing exceptional service and are proud of our dedicated teams who focus on providing our customers with a friendly, professional service using their expert knowledge and experience to assist clients and drive results.

We value and respect each individual’s unique perspectives, experiences and contributions.

Our inclusive culture of teamwork and innovation is one in which our people can perform well, take initiative and are accountable for what they do.

The growth and development of our people is paramount to ensure potential is achieved.

Our commitment to developing and supporting employees, through appropriate training and development opportunities means our employees increase their knowledge, their capability and thus their ability to achieve our company goals. The scope of the training extends from initial induction and is limitless due to our focus on continuous…