Customer Service Representative

Customer Service Representative - Client Onboarding

We're looking for a tech-savvy Customer Service Representative and Client Onboarding specialist to support customers using our digital products and work closely with Product, Engineering, and Client Services teams. Full training will be provided, so you don't need prior experience with our products to succeed.

This is a varied, hands-on role that spans customer support, client onboarding, product testing, and documentation. You'll play a key role in ensuring customer issues are clearly understood, accurately documented, and resolved efficiently, while also feeding insights back into the product development process.

This is a hybrid role, with three days per week based in the office and the remainder working remotely.

Key Responsibilities

Provide first-line support to customers via agreed channels
Investigate and troubleshoot product issues, escalating where appropriate
Communicate clearly with customers on issue progress and resolution
Translate customer issues and feedback into clear development tickets
Support onboarding of new clients, including product setup and training
Perform functional testing of new features, bug fixes, and releases
Assist with test plans, regression testing, and documentation
Create and maintain user guides and help resources

Skills & Experience

Essential:

Strong written and verbal communication skills
Good attention to detail and organisational skills
Problem-solving mindset and willingness to learn
Comfortable using software tools, learning new technology, and managing multiple tasks

Desirable:

Previous customer service or client onboarding experience
Exposure to software testing or ticketing systems (e.g., JIRA)
Interest in digital products or technology environments

Career Development

This role offers an excellent opportunity to gain hands-on experience across the customer lifecycle, learn new technical skills, and develop your career within a growing Product and Client Services team