Customer Service Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.

Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.

• Contract: Permanent
• Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.
• Salary: £23,809.50 rising to £24,297 after completion of probation period (Pro-Rata)

• Provide excellent customer service over the phone, email and webchat.
• Identifying opportunities to promote additional services to the customer.
• Resolve any customer complaints and queries.
• Help shape our culture by demonstrating our core values.
• Attending training sessions to continuously improve knowledge and performance.

• A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.
• An empathetic approach to customers in difficult situations.
• Being able to adapt and work in a fast-paced environment.
• A clear understanding of what good service looks like.
• You will need to demonstrate a positive & professional telephone manner.
• Good verbal, writing & communication skills.

• 29 days paid holiday per annum (including bank holidays)
• Life assurance
• Pension Scheme
• Free eye tests

• We are based a short 10–15 minute walk from Leeds railway station.

Join us as a Customer Service Advisor at Conduent.

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