Customer Relations Assistant

Overview

Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You’ll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you’ll be the expert for customers needing help with product assembly and spare parts.

• The Start Date of employment: 15 March 2026
• Hourly rate of £13.45 per hour
• 18 hours per week (3 days) including evenings and 3 out of 4 weekends
• 20 hours per week (4 days) including evenings and 3 out of 4 weekends

We are looking for people who will be available to work daytime shifts during the week in addition to weekends and evenings. We can discuss flexibility to match your life and our business needs during the interview.

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family’s everyday needs.

• 15% IKEA discount & discount portal helping you save £100s on High-street retailers
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans

…as well so much more!

• You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision
• You have a customer first mindset, making the customer feel valued and supported in everything you do
• You are computer literate and able to work with technology
• You have the confidence to maintain composure and patience when dealing with a variety of customers and complex complaints

• You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
• You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better
• Shortlisted candidates will be invited by email to attend an interview

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter  and I will be happy to help!