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Ecommerce Customer Success Mgr./ CSM Customer Service Rep

Customer Retention Lead — Scale Subscriptions & Revenue

Job in Leeds, West Yorkshire, ME17, England, UK
Listing for: Besque
Full Time position
Listed on 2026-02-24
Job specializations:
  • Customer Service/HelpDesk
    Ecommerce, Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
A leading eCommerce firm in Bingley seeks an experienced Customer Service Retention Team Lead. You will lead a team dedicated to enhancing customer retention and reducing churn, driving impactful strategies in a subscription-based environment. The role demands expertise in managing teams, ideally remote, and a strong background in eCommerce. This is a great opportunity to build a high-impact retention function and protect revenue through exceptional customer service.
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