Customer Care and Service Centre Manager

Admetec specializes in the development, manufacturing, and distribution of handcrafted, custom-fitted loupes, LED headlights, and innovative integrated camera and headlight systems. Focused on ergonomics, usability, and comfort, the company is deeply committed to supporting healthcare professionals such as dentists, hygienists, veterinarians, and surgeons. Admetec’s design engineers, manufacturing experts, and customer experience team collaborate to deliver high-quality, user-centred solutions. Dedicated to fostering career-long partnerships, Admetec prioritizes customer wellbeing and service, continuously providing support and innovative solutions to meet their evolving needs.

This is a full-time on-site role for a Customer Care and Service Centre Manager located in the Wakefield area. The role involves overseeing the daily operations of the service centre to ensure exceptional customer service is delivered. Responsibilities include managing customer relationships, addressing client inquiries, resolving issues efficiently, analysing customer feedback, and implementing service improvements.

• Skills in Customer Service Management, Customer Support, and ensuring Customer Satisfaction
• Strong Communication abilities for active listening and effective interaction with a diverse range of stakeholders
• Analytical Skills for identifying trends, solving problems, and improving customer care processes
• Experience in healthcare, manufacturing, or similar settings is an advantage
• Ability to work on-site in the Wakefield Area
• Proficiency in CRM systems and customer service software is a plus