Customer Service Assistant

Customer Service Assistants – Casual and Seasonal Posts

Role 1:
Approx. 29 hours per week. Abreia, South Shields Roman Fort

Fixed term for the season from Monday 30th March to Sunday 27th September 2026 (2 posts).

Role 2:
Approx 15.5 hours per week. Abreia, South Shields Roman Fort and South Shields Museum & Art Gallery

Fixed term for the season from Monday 30th March to Sunday 27th September 2026 (1 post).

Role 3:
Approx 6 hours per week. Stephenson Steam Railway

Fixed term for the season from Saturday 4th April to Sunday 1st November 2026 (2 posts).

Role 4:
Casual across venues in Newcastle, Gateshead, North & South Tyneside. Variable hours (multiple posts).

North East Museums (formerly Tyne and Wear Archives and Museums) is a major regional museum, art gallery and archives service managing a collection of twelve museums and galleries across Tyneside and Northumberland plus the Archives for Tyne and Wear.

Successful applicants will deliver a high standard of customer service across our venues. Post holders will be expected to undertake a range of activities associated with the general operation of North East Museums, acting as the first point of contact for visitors, answering enquiries and providing information and assistance on the service and activities within the venue.

Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend. Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role.

Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors.

There is more information about what to expect from the recruitment process and working for us here:

For further information about any of the roles please contact

Apply online at , select ‘Apply Now’ and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

Please clearly state any preference in role on your application form (in the desirable/ any other information section).