Helpdesk Operator

Leeds - England - United Kingdom of Great Britain and Northern Ireland

Join the CBRE Global Workplace Solutions team as a Helpdesk Operator!

Are you skilled in Customer Service and looking for a new role?

CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Helpdesk Operator to join our team in Leeds.

• Helpdesk Operations:
  Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensure all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Communication & Service:
  Maintain communication throughout reactive jobs with the client and CBRE operational teams.
• Performance & Improvement:
  Review subcontractor performance and identify and implement improvements to enhance performance.
• Financial Procedures:
  Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
• Culture & Compliance:
  Foster CBRE's RISE values within the team and assist with other assigned duties.

• Good basic education (GCSE or equivalent) including English and Maths.

• Proficient in Microsoft Office (Outlook, Word, Excel, etc.).
• Experience with CAFM systems would be advantageous.

• Customer‑focused experience with excellent communication and organisational skills.
• Experience in a contact centre or customer‑facing role would be highly beneficial.

• Detail‑oriented, reliable, and able to work independently and as part of a team.

Join a leading global company and expand your horizons. Enjoy ample opportunities for skill development and professional advancement. Contribute to a safe, inclusive, and positive work environment.

Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now!

Service line: GWS Segment