Service Controller

At Wharfedale Refrigeration
, we’re proud to be Yorkshire’s trusted name in commercial refrigeration and air conditioning. Based in Leeds and operating 24/7, we serve a wide range of businesses – from pubs and hospitals to factories and offices – delivering expert installation, repairs, and servicing across the region.

Founded in 2007 and still growing strong, our close‑knit team of 14 (including 10 field‑based engineers) thrives on teamwork, efficiency, and a bit of banter. Now, we’re on the lookout for a friendly, proactive Service Controller to be the vital link between our customers, engineers, and office team.

As our new Service Controller
, you’ll be the go‑to person for handling service enquiries, scheduling jobs, and ensuring our engineers are always where they need to be – with the right tools and information. You’ll play a key role in managing workflows, maintaining exceptional customer communication, and keeping our operations seamless and efficient.

• Handling inbound enquiries via phone and email, converting leads into jobs through our CRM
• Efficiently scheduling reactive and routine work for engineers
• Organising permits and documentation (RAMS) for site access
• Ensuring engineers are equipped with the right parts and job info
• Reviewing job reports before invoicing and updating customers
• Liaising with our quoting team for a smooth handover from diagnosis to repair
• Participating in an out‑of‑hours telephone call rota

• Excellent customer service skills – professional but personable (yes, we like a good