Debt Customer Service Advisor

Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!

This would be an exceptional opportunity for someone experienced with customer services looking for the next step in their career and to join a vibrant team which offers excellent progression and development routes.

If you are driven and passionate about customer services please apply now.

As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable and support them with any arrears they have in place.

You will be taking payments and setting up suitable payment plans, providing excellent support and guidance and ensuring recovery targets and service level agreements are met.

The role will involve corresponding with customers mainly over the telephone, with some emails, alongside administrative duties and, as the role progresses, will include other responsibilities within the team.

The position will also support the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.

Excellent communication skills and a confident telephone manner.

Able to work in a busy volume environment.

The ability to prioritise your workload and excellent organisational skills.

Thrive working in a team and also independently.

Resilience and an excellent problem solver.

Driven and passionate about customer experience and delivering the best service.

• Salary of £27,000
• £4,000 bonus per year paid quarterly
• Growing team; exciting time to join the business
• Full training provided
• Excellent progression and development
• Central location in Leeds
• Free parking
• Fantastic benefits
• 9am-5pm Monday to Friday
• Superb offices
• Excellent team and culture
• Immediate interview