Debt Customer Service Advisor

Debt Customer Service Advisor

Michael Page is looking for an experienced Debt Customer Service Advisor to join a reputable organisation within the Energy Sector. This is a permanent, full‑time role based in Leeds.

Base pay range

Salary £27,000+ + £4,000 bonus per year (paid quarterly). Full training provided with excellent progression and development opportunities. Central location in Leeds, free parking, and fantastic benefits.

Description

As a Debt Customer Service Advisor you will engage in consultative conversations with businesses to manage arrears. You will take payments, set up suitable payment plans, and ensure recovery targets and service level agreements are met. Primary communication will be via telephone and email, with supporting administrative duties. The role also involves supporting the offshore team with customer service queries to deliver timely resolutions for our client.

Profile

• Excellent communication skills and a confident telephone manner.
• Ability to work in a busy volume environment.
• Strong prioritisation and organisational skills.
• Team‑player who can also work independently.
• Resilient and an excellent problem solver.
• Driven and passionate about customer experience and delivering the best service.

Job Offer

• £27,000+ base salary + £4,000 bonus per year.
• Full training provided.
• Excellent progression and development opportunities.
• Central Leeds location with free parking.
• 9 am‑5 pm, Monday to Friday.
• Immediate interview available.

• Mid‑Senior level

• Full‑time

• Customer Service
• Administrative and Support Services