Customer Experience Advisor; FTC

Overview

Customer Experience Advisor

Leeds / Hybrid

£26,507

37.5 hours a week (Monday – Friday 9am to 5:30pm)

• As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme.
• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

Reporting to the Customer Experience Team Leader, you will deliver a high standard of customer service across multiple channels. As the first point of contact, you will handle customer calls and emails, manage and update customer records using Excel, and ensure all documentation complies with data protection and regulatory requirements. You will support account setup and renewals, maintain accurate records, and contribute to team performance by working to agreed standards and consistently delivering service excellence.

• Deliver exceptional customer service to internal and external customers via phone and email, consistently meeting quality and service standards.
• Act as the first point of contact

Salary: £26,507