Receptionist, Customer Service​/HelpDesk

Job title: Receptionist

Salary: £13.45 per hour

Hours: Various

Contract: Casual

Location: City Wide

We aim to recruit enthusiastic and motivated people for all aspects of our business. As one of our strongest assets we focus our attention on the people we employ, by providing training and continual development.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

• Experience
• Energetic
• Enthusiastic
• Team worker
• Responsibility

You will be responsible for the smooth running of the Reception environment. Key aspects of the post involve dealing with all initial front of house customer issues, conveying a caring attitude to all users of the centre and assisting in the provision of the Centre’s administrative support. The Receptionist will work as a member of the Team within an operational sporting facility environment.

There will be extensive contact with members of the public and ensuring a high level of customer care is achieved.

• A competitive salary and annual leave entitlement plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements subject to service requirements
• A clear career pathway and continuing professional development opportunities
• A range of staff benefits to help you boost your wellbeing and make your money go further

• Take bookings made over the telephone and in person at reception.
• Process payments for bookings in accordance with the City Council’s Financial procedures.
• Possess a sound knowledge of activities and services within the centre and promote/sell them accordingly.
• Deal with customer enquiries as the initial point of contact.
• Assist the Centre Management team in the delivery of the administrative and financial procedures of the Centre.
• Carry out the above duties in compliance with the Council’s policies (e.g., Equal Opportunities, Green Strategy, etc.).
• Undertake any further duties which may be commensurate with the grade of the post.

• Able to deal effectively with customer enquiries both face to face and on the telephone
• Able to accurately record information
• Possess excellent communication skills
• Have good numeric skills
• Able to use a computer competently
• Provide a quality service to our customers
• Knowledge of basic principles of customer care
• Experience of working in an environment which provides regular contact with the public
• Experience of cash handling

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

• Knowledge of Leisure Centre operation
• Experience of working in a leisure centre
• Experience of clerical duties
• Experience of working in a sales environment

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures.

We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.