Helpdesk Coordinator

# Helpdesk Coordinator
* CV-Library
* LS14, Seacroft, City and Borough of Leeds Part time Temporary Charity###

Job Description Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds.

Hours – Wednesday, Thursday, Friday – 08:30 – 17:00 (30-minute break)
The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients’ properties.

Key Responsibilities /Accountabilities  To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email  Log all reported Issues onto our in-house Fix Flo system  Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s  Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard  Chase above where needed to ensure they meet our issued KPI’s  Work with finance team to ensure matchup between Issue References and PO’s  Assist to manage awarded project works from instruction to practical completion  Ensuring complaints are escalated to the appropriate manager  Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements  First point of contact for third party vendors regarding operational issues

Key Skills  Excellent customer service skills  

Experience with in a busy helpdesk/customer service/call centre environment  Excellent Microsoft Office skills
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