Account Manager

Location: Leeds (Hybrid). Our office address is:
Consort House, 12 South Parade, Leeds, LS1 5QS
.

We offer a flexible hybrid working approach, allowing a balance between home and office-based work. For this role, you’ll be required to attend the Leeds office approx. 2 days per month (more during the first few weeks for onboarding and so you can get to know the team!)

This role requires regular in-person meetings and event attendance. Broadly speaking, we would suggest the requirement will be to have in the region of 3 to 4 nights away per month.

Salary: £40,000 – £50,000 per annum, dependent on experience, plus OTE £5,000 and the possibility for paid overtime

Hours of Work: Full-time: 40 hrs P/W. Our standard working day is 8 hours excluding lunch break, but our flexible working policy provides employees with the flexibility they need to balance their work and personal lives.

Annual Leave: 30 days including bank holidays (flexible up to 35 days with pro-rata salary reduction). An additional annual leave loyalty scheme kicks in after the first full year of employment.

Pension: Employer: 3% Employee: 5% (gross)

Full job spec – we advertise via many different job boards, to ensure you have the full and correct details for this job and information on how to apply, please visit -

Please note – This Account Manager job spec is identical to another job spec we’re running for a Customer Success Manager ( ). The reason for running both adverts is to ensure that those who aren’t familiar with the term “Customer Success Manager”, or who are searching for an “Account Manager” role, can find and apply for the opportunity.

While “Customer Success Manager” is a title more commonly used within SaaS and technology businesses, the responsibilities of this role closely align with those of a traditional Account Manager position.

As such, all references to the role in the job spec below will be to “Customer Success Manager” and when you click on the Full job spec link ( ) , the landing page on our website will be for this Customer Success Manager / Account Manager role.

This is a fantastic opportunity for an experienced and well-organised individual to join a talented team at a very exciting time in our company’s growth. Vepple is an enterprise SaaS platform operating in the Higher Education sector, helping universities to recruit students through personalised virtual experiences, guided tours, interactive maps and events. The platform is central to our customers’ recruitment strategies and is described by many as essential (see video in the full job spec).

With a focus on experiential storytelling through guided tours, interactive maps, and events (and more!), Vepple enables students to get a flavour of ‘the campus vibe’ from wherever they are in the world and at whichever stage they are in the recruitment cycle. This inspires an emotional connection, increases engagement and encourages the consideration of your university as their first choice.

We are looking for an exceptional Customer Success Manager (CSM) to ensure our university customers get maximum value from the platform, renew contracts and grow their use of Vepple. This is a relationship-focused role, so we need a genuine people person who can engage stakeholders at all levels, with the commercial awareness to identify and progress account growth opportunities. We want someone who grows accounts through genuine trust and partnership rather than a sales-led approach, and who manages their pipeline in Hub Spot to a high standard.

Universities respond to people who help them reach their recruitment goals, not to pressure.

You will manage a portfolio of university accounts, working closely with our Customer Success Coordinator, who handles the administrative backbone of the function including quoting, invoicing, renewal reminders and scheduling. Once the Customer Success team is established, you would typically manage a portfolio of around 25 to 30 accounts.

As part of our growth plans, we intend to hire a Head of Customer Success (HoCS) around a similar time to this appointment. To begin with, you will report to Tom Greveson (Co-Founder and…