Test Centre Associate

Pay Range £13.45 per hour.

Test Centre Associate – Leeds responsible for invigilation of exams and efficient delivery of tests to candidates, ensuring procedures and guidelines are adhered to at all times.

• Provide a high level of customer service.
• Check candidates’  and book them into the system.
• Ensure the integrity and security of tests.
• Supervise and invigilate tests.
• Explain the test process to candidates and answer queries.
• Review tests and test centre schedules.
• Perform daily test centre opening and closing procedures.
• Ensure the test centre meets candidate needs in line with the Equality Act and our diversity and inclusion approach.
• Handle and report incidents that could impact candidate testing.

• Mornings – 8:30am to 1pm / 2pm
• Afternoons – 12:30pm / 1pm to 5:30pm / 6:30pm
• Full day – 8:30am to 5:30pm / 6:30pm
• Evenings – 4:30pm / 5pm to 8:30pm / 9:30pm
• Afternoon & Evenings – 12pm / 1pm to 8:30pm / 9:30pm
• Shifts available Monday to Saturday; flexible across all operating days, evenings and weekends between 8:30am and 9:30pm.

The role offers long‑term employment stability and the satisfaction of assisting people at a key moment in their lives.

• A full UK driving licence (driving is not required for all locations).
• Significant demonstrable experience in providing high‑quality customer service.
• Excellent attention to detail and accuracy.
• Ability to work under pressure to short timescales and multitask across competing activities.
• Experience working with diverse customer groups.
• Excellent judgement and decision‑making skills.
• Flexibility in working hours and days, including evenings and Saturdays.
• Ability to remain calm and deal with confrontational candidates in a professional manner.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.