Customer Service Manager

Job Title: Customer Service & Sales Manager

Location: Leeds (Hybrid 4 days in office, 1 day WFH)

Salary: GBP
32,000 - GBP
37,000 per annum (depending on experience)

Consortium Professional Recruitment are delighted to be partnering with a forward-thinking business on the appointment of a Customer Service & Sales Manager. This exciting opportunity offers the chance to play a vital role in shaping and growing a customer‑centric team in a company that prides itself on sustainable design and an excellent customer experience.

This is a brilliant role for someone who thrives in a hybrid customer service and sales environment, enjoys leading from the front, and is passionate about building teams that balance commercial performance with service excellence.

• As a Customer Service Manager you will play a key role in:
• Building and leading a motivated team of Customer Service & Sales Executives
• Creating a positive, high‑performance culture with clear goals and coaching support
• Optimising workflows within Zendesk to enhance both service and sales processes
• Overseeing quoting activity and driving improvement in conversion rates
• Handling escalations and managing complex customer cases with professionalism
• Your work will directly contribute to the growth of the business through improved customer satisfaction and increased revenue from warm leads.

• We’re looking for someone who can bring:
• Experience in leading customer service or sales support teams
• Confidence in supporting sales conversations and quote‑based selling
• Strong knowledge of CRM or ticketing platforms such as Zendesk
• Excellent communication and problem‑solving skills, with a hands‑on approach
• A passion for building positive customer experiences and driving commercial outcomes
• Desirable:
  Background in a product‑based or interiors business

• GBP
  32,000 - GBP
  37,000 per annum (depending on experience)
• Hybrid working (4 days in office, 1 day WFH)
• Opportunity to shape and grow your own team
• Collaborative working environment in a growing, design‑led business
• Commitment to employee wellbeing and team development

How to Apply
:
If you’re ready to take the next step in your career, please apply with your CV attached.