Customer Service Assistant

Customer Service Assistant

Vita Student’s next‑level apartment design offers a variety of studios to suit our students’ lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to deliver a luxury, home‑from‑home experience for our residents and support with the enthusiastic delivery of on‑and off‑site events.

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4–6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

• Promote events, garnering resident interest and confirming guest list attendance.
• Prepare & deliver events with a lively and vibrant approach.
• Close down events, cleaning and tidying all equipment and products as required.

• An experienced customer service professional, well‑versed in delivering premium experiences to customers.
• Event management experience would be a significant advantage, however full training is provided.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with a variety of technology systems and software; our Customer Service Assistants must be technologically astute.

• Vita Student operates a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 365 days a year including all bank holidays, festive & religious breaks. When festive and religious celebrations require time off, we will always try to accommodate; however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

• Holidays – Paid on a pro‑rata basis, reflecting hours worked; 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.
• Your Birthday – We insist that our employees take their birthday off work, ensuring they can celebrate their special occasion in a meaningful way.
• Perkbox – Access to a Perkbox account, enabling employees to choose lifestyle perks by spending points on products, services & experiences.
• Royal London Pension – 3% of salary contributed by Vita Group plus a 5% employee contribution.
• Parties & Events – Hosting parties and events each year to celebrate success and encourage teamwork.
• Recognition Programmes – Employee of the month vouchers, community champion awards, experience awards, golden buzzer awards & work anniversaries.
• Career Development – Induction, learning & development programmes and progress through Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – Confidential service offering support and guidance for personal or work‑related issues affecting wellbeing.

All offers of employment are subject to satisfactory pre‑employment checks including Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.