Connections Customer Advisor

Salary from £29,286 per annum and up to 5% bonus. Fixed Term Contract 18 months, 40 hours per week. Hybrid Working – based at our offices in Thorpe Park, Leeds.

As a Connections Customer Advisor for Northern Gas Networks (NGN), you will be at the heart of delivering seamless gas connection projects from start to finish. You will take ownership of the design and quotation process, producing accurate, compliant solutions that meet both technical standards and commercial needs while putting the customer first.

Working across a varied mix of standard, non‑standard and diversion projects, you will manage timelines, produce clear and competitive quotes, and act as the single trusted point of contact throughout the customer journey.

• Deliver high‑quality customer service throughout the connections process
• Produce accurate, compliant designs and quotations for connection works
• Act as a single point of contact, guiding customers through their journey
• Ensure GSOS standards (4, 5 &
  6) are met and minimise lead times
• Manage customer queries and complaints through to resolution
• Carry out audit corrections and respond to error/expiry reports promptly
• Work collaboratively across teams to support delivery and improvements
• Contribute ideas and feedback to support continuous improvement initiatives

• Strong customer service experience
• Ability to build effective relationships with internal and external stakeholders
• Strong organisational skills and ability to work to deadlines
• Understanding of end‑to‑end customer or process delivery
• Attention to detail and commitment to high‑quality work
• Proficient in Microsoft Office applications

Knowledge of SAP tools, alongside an understanding of connections design principles, industry standards, and GSOS and pricing principles.

Full training will be provided.

• Salary from £29,286 per annum
• Annual bonus of up to 5%, recognising your contribution and performance
• 25 days of annual leave, plus recognised bank holidays and 2 additional half‑days over the Christmas period
• Occupational sick pay available after the first 2 calendar days of statutory sick pay
• Generous stakeholder pension scheme, doubling your contribution, up to 10%
• Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
• Family‑friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy – shape everything we do.

We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents & Carers/Dis ABILITY) to ensure we reflect and uplift the communities we serve.