Customer Success Executive

The Customer Success team is pivotal to delivering a great service to our customer base, solving problems and addressing questions in a collaborative environment with Ligentia colleagues around the world.

As a Customer Success Executive, you will work through our award-winning Customer Hub and Ligentix software to promptly resolve questions and provide full support to our customer base. Your work will cover all transport modes and trade lanes, with a particular focus on Asia-to-UK sea freight.

Looking to break into a fast-paced, growing industry? While prior experience in logistics or customer management is ideal, it is by no means essential. If you have a great attitude, excellent communication skills, and an eagerness to learn, we will provide full training to set you up for success!

With the support of our experienced team, your day-to-day will involve:

• Ensuring all customers receive consistent excellent service levels through working with Customer Experience and Operations teams.
• Resolving customer queries within defined SLAs and escalating issues as required.
• Working seamlessly with global Customer Success teams and using Zendesk software to manage customer queries.
• Assisting the team with inbound/customer processes and ensuring customer requirements are met as per agreed processes.
• Assisting the team in managing weekly customer alignment meetings.

• A natural ability to connect with people and handle customer interactions professionally.
• A desire to build a career in international supply chains, freight forwarding, and retail-focused logistics.
• An analytical approach to problem solving and an ability to balance multiple tasks at once.
• Willingness to work closely within a tight-knit team to manage workload and assist each other in resolving problems.
• The capability to stay organised while managing multiple client relationships simultaneously.
• Previous experience or baseline knowledge of international supply chain management or freight forwarding.
• A working knowledge of Zendesk software or similar ticketing/CRM customer service systems.
• Direct Cargo Wise user experience or licensing is a significant advantage.

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.

However you look at it, Ligentia is a great place to be right now.