Claims Handler

Claims Handler

Salary – £28,600

Leeds

This is a great opportunity for someone who enjoys working in a fast-paced, customer-focused environment and is passionate about helping people. Whether you already have experience in claims or contact centres, or you’re looking to build a career in this area, this role would suit someone who is confident communicating, enjoys problem-solving, and takes pride in delivering excellent service.

As a Claims Handler, you’ll support customers when they need us most, managing claims and guiding them through what can often be a stressful experience. Working as part of a collaborative team, you’ll handle calls from customers and suppliers, resolve queries, and provide tailored claims solutions to meet individual needs. You’ll be responsible for making liability decisions, setting clear expectations, and helping customers get back on the road as quickly as possible.

As the role evolves, you’ll have the opportunity to take ownership of the full claims journey, contributing to great customer outcomes and business success.

Our standard full-time contracts are 37.5 hours per week, with shift patterns covering the following operating hours:

• Monday to Friday: 08:00 – 20:00
• Saturday: 09:00 – 17:00
• Sunday: 10:00 – 17:00

• Strong communication skills, with the ability to support customers in an empathetic and professional way
• Ability to thrive in a fast-paced environment, managing multiple tasks and prioritising effectively
• A proactive team player who is eager to learn and contribute
• Confident IT skills, including experience using systems such as Microsoft Outlook and Word
• Previous experience in a customer service or contact centre environment is desirable but not essential

• Starting salary of £28,600
• Bonus opportunity – 6% of annual salary (actual amount depends on your performance and Aviva’s)
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.