Visitor Assistant

Job title: Visitor Assistant

Salary: £24,480 (pro rata - £8,270.27)

Hours: 12.5

Contract: Permanent

Location: Leeds City Museum

As a Visitor Assistant at Leeds City Museum, you’ll deliver a warm welcome, engage visitors with Leeds’ history and collections, and support commercial activities.

This role is ideal for those starting in the cultural sector or seeking a new challenge in a visitor‑facing environment. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

• Good interpersonal and communication skills (written and verbal)
• Ability to work with a wide range of people individually and as part of a team
• Knowledge of the requirements of the Health & Safety and Equalities legislation
• Experience of working in a customer‑facing role – engaging with the public
• Experience of cash handling and maintaining accurate financial and statistical records
• Experience of following security procedures

As our next Visitor Assistant you’ll play a key role in creating welcoming, inspiring, and memorable experiences for all visitors. This varied and customer‑focused role places you at the heart of our museum, ensuring every visitor feels safe, informed, and engaged throughout their visit.

You will provide a friendly front‑of‑house presence, offer information about our collections, exhibitions, and activities, and always deliver excellent customer service. You will support front‑of‑house and retail operations, including donations and till supervision, and help maintain a clean, safe, and accessible environment. You will also contribute to the security of the museum and collections, following established procedures to protect our spaces and visitors.

Working closely with colleagues, you will assist in delivering learning activities such as school visits, family workshops, and guided tours, helping bring our collections to life for diverse audiences. You will support events and functions, sometimes during evenings and weekends, and assist with exhibition preparation and maintenance.

We are looking for an enthusiastic individual with strong communication skills, a positive attitude, and a commitment to excellent customer care. You should enjoy working with people, be able to work both independently and as part of a team, and demonstrate an interest in museums and galleries.

• A competitive salary and annual leave entitlement plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements subject to service requirements
• A clear career pathway and continuing professional development opportunities
• A range of staff benefits to help you boost your wellbeing and make your money go further

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans, LGBT+ people, ethnically diverse, disabled and care‑experienced individuals.

• Be reasonable, polite and courteous with all users, providing information on the service’s sites, collections and activities.
• Carry out proactive reception and sales duties (including cash handling).
• Be responsible for carrying out security procedures for the site, collections and shop within agreed guidelines.
• Assist the Learning & Access Officers and Learning Mentors in the provision of learning activities such as family workshops, school visits and guided tours.
• Ensure the Site is clean, tidy and safe, participating in installing exhibitions, display maintenance as directed by Collections staff and ensuring public information points are appropriately stocked.
• Assist with the preparation and support of conferences, functions and events including evening working.
• Report any changes in the standard environmental conditions (humidity, lighting etc) of public areas to appropriate technical or collections staff.
• Participate in briefing sessions to develop skills and knowledge…