Apprentice Customer Service Practitioner

Introduction

Customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. You will learn high levels of communication, ownership of each task and teamwork. This role is an opportunity to grow relationships within the team, suppliers and our customers.

Carlac is a leading distribution company supplying car refinish, commercial vehicle refinish/builders and light industrial coating sectors. It is a family business running for over 55 years, supplying a wide range of products from manufacturers around the world and all recognised brands. High service levels and certified training courses are available to Carlac customers.

This role is within the branch at Leeds and reports to the Branch Manager. It involves taking customer orders, advising on products, coordinating with sales and technical teams, and handling supplier back‑orders.

• Take orders from customers over the phone and contact customers regarding orders.
• Advise customers on the best product for them.
• Collaborate with the sales team to ensure high levels of customer service.
• Work with the Technical Team to learn product details and aid in advising customers.
• Generate orders to suppliers for back‑orders and stock items.
• Process and check customer orders on the computer system and physically.

Training outcome:
Full‑time permanent role on completion of apprenticeship, subject to performance.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem‑solving skills
• Administrative skills
• Analytical skills
• Logical thinking
• Team working
• Creativity
• Initiative
• Non‑judgemental attitude
• Patience

• Essential – GCSE English, 9–4
• Desired – GCSE Maths, 9–4

• Course:
  Customer Service Practitioner (Level
  2)
• Level: 2
• Route:
  Sales, Marketing and Procurement
• Apprenticeship Level: Intermediate

• Working Week: 08:00 – 17:00, Monday – Thursday; 08:00 – 15:00, Friday
• Expected Duration: 1 Year 3 Months
• Training Provider: LUMINATE EDUCATION GROUP