FNOL Administrator

Are you driven by delivering exceptional customer service and passionate about helping others? Looking to grow your career in a modern, positive workplace where your development really matters? At Zenith, we're looking for Customer Service Executives who are ready to make a difference.

At Zenith, our people are our greatest asset. We're committed to ensuring every colleague feels as valued as our customers, and our People Promise is at the heart of that commitment, ensuring every colleague feels respected, supported, and empowered to thrive both personally and professionally.

We believe that great customer service starts with great people, so we invest in training and clear career pathways. With our MyGPS personal development framework, you'll have a clear, personalised route to progress.

Our inclusive culture celebrates individuality and champions diversity. With six colleague-led diversity groups, regular company events, and flexible working options, Zenith is a place where your voice is heard and your ideas matter. We're proud to be award-winning for Equality, Diversity & Inclusion, and we've built an environment where you can bring your true self to work every day.

As a Customer Service Executive at Zenith, you could be joining one of three specialist divisions, all focused on delivering friendly support for our customers, including some of the UK's largest blue-chip companies:

• Corporate Division:
  Provide company cars, light commercial vehicles, salary sacrifice schemes, and short-term rentals to corporate clients - all supported by our expert in-house teams who specialise in fleet, accident, and customer management, ensuring tailored solutions and first-class service for every customer.
• Commercial Division:
  Support operators of LGVs, HGVs, and trailers, offering fleet management, maintenance, funding, rental, and flexible hire solutions. Trusted by major grocery and parcel delivery companies, we provide 24/7 support to keep fleets on the road and running smoothly.
• Consumer Division:
  Delivering a fully digital car leasing experience, we support customers from initial enquiry and new vehicle orders to servicing and repairs. Our industry-leading digital brand, Zen Auto, and our expanding White Label solutions empower partners to offer branded leasing options to their own customers.

No matter which division you join, you'll be part of a high-performing team dedicated to delivering outstanding customer experiences with empathy and expertise. We offer real opportunities to grow your skills and advance your career at an award-winning company leading the fleet industry through innovation and sustainability.

Depending on your team, you could be:

• Handling a wide variety of phone and email enquiries, responding quickly and compassionately to breakdowns, defects, and repairs for our commercial fleet to ensure customers get back on the road without delay.
• Managing your own portfolio of corporate customers as their first point of contact and trusted advisor, supporting them with everything from new vehicle orders and pricing to ongoing in-life vehicle operations.
• Supporting our drivers by booking services, MOTs, and repairs, or helping them through unexpected breakdowns with care and reassurance.

You’ll be at the heart of our customer service operation, delivering support, managing important administrative tasks, and building strong relationships through your professionalism, empathy, and clear communication.

If you thrive in a fast-paced environment, communicate clearly, and love solving problems, you’ll fit right in. We’re looking for people who:

• Are great communicators and natural problem-solvers
• Truly care about supporting customers and doing the right thing
• Are motivated, adaptable, and eager to learn

• Starting salaries from £26,215.15 per annum
• 24 days annual leave & 1 day for your birthday, with the option to buy more
• Health & wellbeing:
  Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Financial Benefits:
  
  Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
• Career…