Customer Marketing Manager

Job Context

At Simpro Group, our customers are our greatest advocates. As our Customer Marketing Manager, you'll be responsible for turning customer success stories into powerful marketing assets, building a thriving community of champions who genuinely love our products and want to share their experiences. From customer events and advocacy programmes to review campaigns and case studies, you'll create memorable experiences that strengthen relationships, build trust and elevate our brand in the market.

Develop and execute customer marketing and communication strategies that keep customers engaged throughout their journey. Build and grow a community of customer advocates, encouraging reviews across platforms such as G2, Google and other industry-leading review sites. Design and deliver creative campaigns that increase customer engagement, advocacy and brand awareness. Identify compelling customer success stories and collaborate with internal teams to create case studies, testimonials and reference opportunities.

Plan and deliver customer-focused events, webinars and community initiatives that strengthen relationships and celebrate customer success. Manage sponsorship opportunities across customer and industry events to maximise brand visibility and engagement. Partner closely with Customer Success, Sales, Product and Marketing teams to ensure a consistent and engaging customer experience. Measure programme performance, monitor customer sentiment and continuously optimise campaigns using data and insights.

3 - 5+ years of experience in customer marketing, customer advocacy, or a related B2B marketing role with proven ability to manage customer programs and communications. Strong project management and excellent communication skills. Experience with marketing and CRM tools like Hub Spot, Salesforce, and G2, and a track record of executing B2B email marketing campaigns. Highly organized and detail-oriented with a data-driven mindset and analytical skills.

Collaborative and adaptable self-starter with a high degree of initiative and willingness to work with global stakeholders.

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance Company pension scheme, with an uncapped 5% employer contribution
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Programme – get rewarded for referring a friend to join our team!
• Cycle scheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Casual dress and relaxed office environment
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Service recognition awards

Please note:

no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success

Simpro, Aro Flo, Big Change & Clock Shark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

Welcome to Simpro! Together with Aro Flo, Big Change and Clock Shark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together!

Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses…