Administrator, Customer Service Rep, Customer Service​/HelpDesk

Job Title:

Administrator

Location:

Stourton (LS10)
Salary: £12.71 per hour
Division: SWIFT Temps Ltd – Commercial Recruitment

About the Role

SWIFT Temps Ltd are recruiting for an administrator on behalf of our client in Leeds, Stourton (LS10) . This role is ideal for someone who enjoys problem-solving, supporting customers, and ensuring a smooth service experience. You’ll act as a key link between the Customer Service team, Transport Team the Operations team, and customers, helping to resolve issues quickly and professionally.

Key Details

* Shift Pattern:
Monday–Friday and Tuesday–Saturday (rota basis)

* Working Hours:

7AM to 3:30PM (5 days per week)

What You’ll Do

* Supporting the transport team and rivers

* Respond to and manage customer service queries with professionalism and care.

* Work with the Operations team to resolve delivery issues and locate parcels quickly.

* Provide regular updates on depot activity, keeping customers and stakeholders informed.

* Support communications around service issues such as parcel lockers, store collections, and two-door locations.

* Handle escalations and ensure customers receive timely and accurate information.

* Carry out additional service resolution tasks as required by the Depot Manager.

What We’re Looking For

* Strong communication and problem-solving skills.

* A customer-focused approach with the ability to stay calm under pressure.

* Confidence in working across teams to resolve issues effectively.

* Previous experience in customer service, logistics, or operations support would be an advantage.

* Somebody with excellent computer skills

This vacancy is advertised on behalf of SWIFT Temps Ltd – Commercial Recruitment Division, operating as an employment business.

Reference: IND

Job Title:

Administrator

Location:

Stourton (LS10)
Salary: £12.71 per hour
Division: SWIFT Temps Ltd – Commercial Recruitment

About the Role

SWIFT Temps Ltd are recruiting for an administrator on behalf of our client in Leeds, Stourton (LS10) . This role is ideal for someone who enjoys problem-solving, supporting customers, and ensuring a smooth service experience. You’ll act as a key link between the Customer Service team, Transport Team the Operations team, and customers, helping to resolve issues quickly and professionally.

Key Details

* Shift Pattern:
Monday–Friday and Tuesday–Saturday (rota basis)

* Working Hours:

7AM to 3:30PM (5 days per week)

What You’ll Do

* Supporting the transport team and rivers

* Respond to and manage customer service queries with professionalism and care.

* Work with the Operations team to resolve delivery issues and locate parcels quickly.

* Provide regular updates on depot activity, keeping customers and stakeholders informed.

* Support communications around service issues such as parcel lockers, store collections, and two-door locations.

* Handle escalations and ensure customers receive timely and accurate information.

* Carry out additional service resolution tasks as required by the Depot Manager.

What We’re Looking For

* Strong communication and problem-solving skills.

* A customer-focused approach with the ability to stay calm under pressure.

* Confidence in working across teams to resolve issues effectively.

* Previous experience in customer service, logistics, or operations support would be an advantage.

* Somebody with excellent computer skills

This vacancy is advertised on behalf of SWIFT Temps Ltd – Commercial Recruitment Division, operating as an employment business.

Reference: IND