Customer Service Professional

Customer Care Assistant Harlow Salary: £24,500 per annum 37-hour working week Hybrid working – 3 days in the office Looking to break into the business world? This is an excellent entry-level opportunity for someone with customer service experience who is looking to build a career within a professional and growing organisation. As a Customer Care Assistant, you will be the first point of contact for customers, leaseholders, contractors and other stakeholders, providing a high standard of service via telephone and live chat.

Full training will be provided, making this a fantastic opportunity to gain valuable office-based experience and develop your career. Benefits Hybrid working (3 days in the office) 25 days annual leave plus bank holidays Above-average pension scheme Death in Service benefit (2x salary) Private Medical Insurance Eyecare support Additional paid day for charity volunteering Plus additional employee benefits

The Role You will be responsible for handling incoming customer enquiries, providing information, resolving issues where possible and ensuring all interactions are managed professionally and efficiently.

Key Responsibilities Answer incoming telephone calls and respond to customer enquiries. Resolve queries where possible or direct them to the appropriate department. Raise and manage tickets for follow-up actions. Provide support via live chat when required. Assist with service charge enquiries and account information. Provide statements, payment details and update customer records. Support contractors and suppliers with invoice and work order enquiries.

Provide updates on repairs and maintenance works. Assist with complaints, insurance and solicitor enquiries. Maintain accurate records on internal systems. Deliver exceptional customer service at all times. What We're Looking For Excellent communication and telephone skills. 1–2 years' experience in a customer service environment. Strong organisational skills and attention to detail. Good IT skills. Knowledge of Microsoft Word, Excel and Outlook.

A positive and professional approach to customer service. Apply Now If you are looking for an opportunity to take your first step into the business world with a well-established organisation offering hybrid working and an excellent benefits package, we would love to hear from you.