Housing Assistant, Customer Service​/HelpDesk

Job title: Housing Assistant
Salary: B3 £ 26,403 - £28,142
Hours: 37
Contract: Permanent & Temporary
Location: Various locations

As a Housing Assistant you’ll thrive on providing high quality customer care and making a difference for residents and communities of Leeds, supporting Housing Leeds’s ambition to be the best local authority housing provider in the UK.

Housing Leeds is part of Leeds City Council, managing 54000 Council homes across Leeds. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions
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As a Housing Assistant, you will bring to the role:

• Experience of working in a customer facing environment
• A strong customer focus, putting customers at the heart of everything you do
• Be able to communicate effectively and sensitively with customers and colleagues
• Be able to follow relevant procedures and use systems to record and maintain information
• Work effectively as a team to ensure that tasks are completed

The Housing Assistant role is responsible for supporting tenancy management activity for Council Housing tenants, including managing customer contact and administering tenancy management procedures for one of our housing offices or teams. As our next Housing Assistant you’ll be responsible for working as a team to ensure that a range of customer contact and administration tasks are completed on time and to a high standard.

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2024. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

To provide quality housing management services to meet the needs of customers and communities, making a positive contribution to the social and physical environment of the area.

• In liaison with the manager/senior officer, to be responsible for ensuring delivery of a high quality and efficient services.
• To assist in providing a range support services for internal and external customers.
• To work as part of a team of housing advisors to provide customer focused services.
• To liaise with colleagues in order to prioritise work to meet conflicting deadlines.
• To maintain accurate records and track progress of work.
• To assist with the induction of new staff including the demonstration of duties.
• Ordering and monitoring stock supplies.
• Preparing routine correspondence and standard letters and forms.
• Managing meeting rooms and dealing with hospitality and signing-in of visitors.
• Assist with the arrangements for conferences, forums and other events.
• Act as the first point of contact for visitors and customers – both in person and on the telephone.
• Provide an excellent customer service to customers, colleagues and visitors.
• To use IT applications and databases effectively to deliver tasks. Operate relevant equipment/ICT packages e.g. word, excel, databases, spreadsheets,…