Hybrid Team Lead: Customer Care & Quality
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-08-15
Listing for:
Guardian Jobs
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Clarion Housing Group is seeking a Customer Care & Quality Specialist Team Leader to guide a team handling defects in new homes, delivering outstanding customer service. You will lead day-to-day performance, ensure processes are followed, and drive improvements in CRM usage and customer outcomes.
The role is hybrid, with base locations in London or Manchester, and requires travel across the region as needed while supporting the Latimer Development Customer Experience team.
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