Client Manager

Trans Union's Job Applicant Privacy Notice Team Overview The Client Experience team is responsible for ensuring clients receive maximum value from Trans Union’s products and services through proactive relationship management, product adoption support, issue resolution, and ongoing client engagement. The team works closely with internal business units to improve client satisfaction, support retention, and identify opportunities for growth.

This role reports into the Client Management - Team Leader.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities Act as the primary relationship owner and trusted advisor for a portfolio of clients, ensuring they achieve maximum value from Trans Union’s products and services.

Deliver high-quality account management by serving as the key interface between clients and internal Trans Union business units.

Support clients in achieving their desired outcomes when using Trans Union’s products and solutions.

Improve user onboarding time and experience by guiding clients through effective adoption and engagement.

Facilitate product adoption through established client relationships and proactive support.

Increase customer retention through relationship-focused client management.

Improve customer satisfaction by providing post-adoption support and resolving client concerns effectively.

Work across multiple internal teams to deliver positive client outcomes and ensure issues are addressed in a timely and collaborative manner.

Maintain commercial awareness to identify opportunities for client growth and improved service delivery.

Required Knowledge And Experiences Strong background in credit reporting or a related industry, typically with 3 or more years’ in-depth experience.

General product knowledge across the credit consumer lifecycle, with the ability to apply this knowledge when supporting client needs and outcomes.

Strong relationship management skills, with the ability to build trust internally and externally while managing customer concerns, frustration, or dissatisfaction.

Ability to demonstrate real-time insight, flexibility, and sound judgement across the client engagement model.

Strong problem-solving and critical thinking skills, with the ability to assess complex situations, resolve customer issues, and provide clear direction to clients or Trans Union associates where required.

Required Technical Skills Experience using Salesforce to analyse customer data points and support the development of customer success journeys.

Strong working knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.

Working knowledge of Microsoft Visio.

Ability to use data and product insights to support client engagement, product adoption, and issue resolution.

Desirable Skills & Experience Good project and time management skills, with the ability to manage multiple customer and internal stakeholder touchpoints.

Adaptability and willingness to learn new skills.

Ability to work collaboratively across internal teams to support positive client outcomes.

What’s in it for you?

At Trans Union you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:26 days annual leave and bank holidays (increasing with service)
Global paid wellness days off and a bonus day off to celebrate your birthdayA generous contributory pension scheme and access to the Trans Union Employee Stock Purchase Plan Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools

Access to our diversity forums and communities so you can get involved in causes close to your heart

Trans

Union – a place to grow:

If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We…