Customer Experience Manager

Your new company

An exciting opportunity for an experienced Customer Experience Manager, Customer Success Manager or Account Manager to join a growing business and take ownership of key customer relationships. This role reports directly to the Customer Experience Director and includes line management of 1 direct report.

Your new role

You'll be responsible for building stronger existing customer relationships, improving the customer experience, coordinating customer projects and working with internal teams to drive customer satisfaction, retention and business growth.

What you'll need to succeed

You will have:

Proven experience managing customer relationships within a B2B environment
A background in Customer Experience, Customer Success, Account Management, Customer Service or Relationship Management
Experience using CRM systems to manage customer activity and drive improvements
Strong communication and stakeholder management skills
The ability to identify and resolve customer issues effectively
Experience coordinating projects, schedules or service delivery activities
Strong organisational and prioritisation skills
Commercial awareness with the ability to identify opportunities for customer growth and retention
Previous leadership or people management experience would be advantageous.
Desirable

Experience:

Manufacturing, engineering, technical services or service-led industries
Customer journey improvement or customer experience initiatives
CRM implementation or process improvement project

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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