Claims Resolution Handler; Level 1

This Claims Resolution Handler (Level
1) position focuses on takinging ownership of more involved conversations, using sound judgement to resolve issues efficiently and fairly.

work mostly in the office, so you would need to be fully flexible for the first 6 weeks.

• This is a hybrid role based out of our Bournemouth, Leeds or Chelmsford offices with the expectation of attending the office a minimum of 2 days per month
• As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential
• In claims handling, customer resolution or a similar fast-paced customer service environment
• Confident negotiation skills, including the ability to support effective complaint resolution
• A customer-first approach, with the ability to empathise, understand concerns and provide clear, compassionate support
• , with the ability to influence, explain decisions clearly and handle objections
• You’ll need experience & strengths

• Contract:
  
  Full-time
• Work model:
  Hybrid
• Hours:
  
  Monday to Friday

• This Claims Resolution Handler (Level
  1) position focuses on takinging ownership of more involved conversations, using sound judgement to resolve issues efficiently and fairly

• Salary: £25,500 per year
• Bonus

• Contributory pension scheme