Customer Service Advisor

Are you passionate about providing excellent customer service and enjoy working with high-quality products?

We’re working with a well-established premium brand based in Leeds City Centre, who are looking for a Customer Service Advisor to join their friendly and vibrant team.

This is a fantastic opportunity for someone who enjoys speaking with customers, solving problems and providing a genuinely high level of service. You’ll be joining a busy Customer Service team, dealing with customers by email and telephone, working closely with internal departments to ensure everything runs smoothly.

As Customer Service Advisor, you will:

• Provide an excellent level of customer service in line with company standards
• Process customer orders accurately via telephone and email
• Respond to enquiries, resolve complaints and follow up on any issues
• Work closely with internal teams to resolve customer queries efficiently
• Provide customers with accurate product and service information
• Offer advice on product suitability and recommend suitable alternatives where required
• Set up and maintain new customer accounts, ensuring information is accurate
• Support other teams across the business when required

We’re looking for someone who is:

• Experienced in a customer service role, ideally with around 2 years' experience
• Confident communicating with customers over the phone and via email
• Professional, friendly and approachable
• Organised, reliable and able to manage a busy workload
• Calm and patient when handling queries or complaints
• Naturally solution-focused with a genuine desire to help customers
• Comfortable using standard office software and IT systems
• A good team player who can also work independently
• Switched-on, proactive and keen to learn

Previous experience working with products or within a premium/luxury customer environment would be beneficial, but attitude, communication and customer service skills are key.

• 25 days' holiday plus bank holidays
  , increasing with length of service
• Monday to Friday, 37.5 hours per week
• Leeds City Centre location
• Vibrant and welcoming working environment
• Local coffee shop discount
• Opportunity to work for an established premium brand