Customer Service Administrator

Customer Service Administrator Leeds | On-site | Permanent | £24,000 - £26,000 Elevation Recruitment Group’s Business Support Team are delighted to be working exclusively with a well-established UK organisation operating within the specialist healthcare sector. This is an excellent opportunity for a customer-focused administrator to join a busy team where attention to detail, organisation and providing a responsive service are key.

Benefits Increasing holiday allowance with length of service Additional day off for your birthday Free on-site parking Employee discount platform Qualification and training support Cycle to Work scheme Ongoing professional development opportunities

The Role As a Customer Service Administrator, you’ll support the smooth day-to-day running of the customer service function, acting as a key point of contact for customer enquiries and ensuring queries and orders are dealt with accurately and efficiently. Your responsibilities will include:
Responding to customer enquiries via telephone and email Resolving queries and issues in a professional and timely manner Monitoring orders and escalating any delays or customer issues Working towards team KPIs and service targets Reviewing daily reports and highlighting any anomalies Ensuring customer information is accurate and complete Liaising with relevant teams and customers to ensure queries are resolved Following established processes and procedures Supporting colleagues and assisting with wider team activities when required About You We’re looking for someone who enjoys working in a busy customer-focused environment and takes pride in getting things right.

Previous experience in a customer service or customer-facing administration role Excellent written and verbal communication skills Strong attention to detail and organisation The ability to multitask and manage competing priorities Good time management skills Experience using Microsoft Office packages A positive, can-do attitude and willingness to learn Experience using an ERP system would be advantageous Interested? If you're an experienced Customer Service Administrator looking for your next opportunity within a supportive and established organisation, we'd love to hear from you.

Apply now or contact Sarah Larkin at Elevation Recruitment Group for further information.