Residence Supervisor

, Leeds
Salary: £28,500 plus 10% performance related bonus and generous benefits (please see below).
Contract: Permanent, full-time. A minimum commitment of 42.5 hours per week
Required Days of Work: Varied each week including weekends. flexibility is required throughout the week
Working Hours: Between 6am-10pm. Varied shift patterns. Full flexibility required
Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.
Vita Student's next-level apartment design offers a variety of studios to suit our students lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Residence Supervisor to support with the day-to-day operations of our residential property, ensuring a safe, welcoming environment for all students and their guests.

Our Residence Supervisor’sPlay a critical role within the day-to-day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.

• Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centred on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to encourage a strong Vita Student community.
• Audit and oversee, operational practices and makes suggestions for improvements to the management team.
• Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals.

Who We Want To Join Our Team Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.
Professional Experience

• An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
• Whilst we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Residence Supervisors must be technologically astute.

Personal Characteristics

• You must be a strong team player with a passion for working with people and customers
• Have excellent communication and problem-solving skills
• Possess high personal standards and attention to detail
• Be highly self-motivated and flexible

We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Student. We only recruit the best of the best who pride themselves on making our…