Customer Engagement and Wellbeing Team Leader

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Job Reference yorkshousinggroup/TP/80/1193

Contract Type:

Permanent

£42,000 plus £2,000 car allowance per year

Location:

West Yorkshire

Closing Date:

04/10/2026

Job Category:

Region / Division:

West Yorkshire

We're looking for someone who believes that great customer engagement isn't just about asking for feedback. It's about creating opportunities, removing barriers, building confidence and making sure every customer has a genuine voice in shaping the services they receive.

No two days will look the same, but you'll spend your time:

• Leading and developing a team of Customer Engagement colleagues, helping them deliver brilliant outcomes for customers and communities.
• Making sure our Foundations for Engagement approach helps customers overcome barriers such as digital exclusion, social isolation and confidence challenges.
• Using customer insight, feedback and data to spot opportunities, drive improvements and influence decision-making across Yorkshire Housing.
• Supporting customers to have a meaningful say through panels, consultations, co-design activities, surveys and events.
• Leading place-based projects that strengthen communities, improve wellbeing and create social value.
• Working with colleagues across Housing, Communities, Tenancy Sustainment and Services to embed customer voice into everything we do.
• Sharing success stories, measuring impact and helping demonstrate the difference great engagement can make.

You'll probably have experience in customer engagement, community development, wellbeing, housing, the public sector or a similar environment.

But more importantly, you'll be someone who:

Can inspire, lead and develop others

Understands the challenges customers can face when accessing services or opportunities

Is passionate about creating inclusive, accessible experiences

Loves using insight and feedback to make things better

Builds strong relationships and influences others positively

Can balance multiple priorities while keeping customers at the heart of decisions

Shares our values and genuinely cares about making a difference

You have experience of regulatory customer engagement or working within a housing environment.

Because we're Yorkshire by name and Yorkshire by nature.

We're here to make it possible for people to have a place they're proud to call home, and we know that happens when customers help shape what we do.

You'll join a team that's ambitious, supportive and genuinely passionate about creating positive change. We'll give you the freedom to be curious, the trust to lead and the opportunity to make an impact that matters.

• £42,000 plus £2,000 car allowance per year
• Some evening and weekend working may be needed to support community events and engagement activity
• Leadership role with responsibility for developing and supporting a high-performing team

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.

Our people's health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Find out more about our employment perks here !

At YH, we're actively building a working…