Customer Relationship Advisor

Job Title: Customer Relationship Advisor – Pharm Assist Solutions

Salary: £27,500

Location: Leeds

Hours: Monday to Friday – 37.5 hours per week, typically between our office opening hours of 09.00 and 18.00. Our preference is for the successful candidate to work 09.45 to 18.00pm, however we can offer some flexibility for the right person

We're seeking a dedicated Customer Relationship Advisor to join our dynamic team. In this role, you'll be the vital link between our innovative Pharm Assist platform and our clients. You'll play a crucial part in supporting customers, ensuring their satisfaction, and driving growth.

• Build and maintain strong customer relationships
• Upload supplier price files to maintain customer price cascades
• Serve as the primary point of contact for customer queries
• Proactively identify and resolve customer issues
• Enhance customer satisfaction and reinforce the value of our products
• Identify growth opportunities using preferred Gold Partner suppliers
• Generate and nurture leads for additional products or services
• Collaborate with the sales team to expand our customer base
• Manage pricing queries and maintain accurate CRM information

• Proven experience in telephone account management and customer service, preferably in the pharmaceutical industry
• Strong analytical skills with the ability to interpret data trends
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Exceptional telephone communication and interpersonal skills
• Keen focus on precision and accuracy
• Passion for customer success and driving business growth

Over the past decade, pharmacy profit margins have faced increasing challenges, intensified by recent changes in pharmacy funding. Independent pharmacies, with over 1000 current Pharm Assist users, can overcome these hurdles by operating efficiently and enhancing compliance. Pharm Assist, an integrated ordering software platform compatible with major PMR providers, ensures profitability and compliance in pharmacy purchasing. Orders passing through the software adhere to specific customer-set rules, securing the best prices and directing orders to preferred suppliers at preferred times.

• £27,500
• Generous holiday allowance:
  • 22 days, pro-rata, annual leave + 8 bank holidays
  • Increases to 30 days with length of service
• Market leading employee discount programme across hundreds of retailers and services
• Access to Medi Cash, allowing you to reclaim money on a wide range of medical services
• Cutting-edge finance management app to control your salary as you see fit
• Annual Christmas bonus