Customer Solutions Associate

We're supporting an ambitious, fast-growing AI software business in their search for a Customer Solutions Associate. This is a fantastic opportunity for an early-career professional looking to build a long-term career within AI, software, customer solutions and automation.

Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance.

If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role.

However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Are you passionate about AI, automation and SaaS technology?

Do you enjoy solving problems, working with data and helping teams deliver outstanding customer experiences
?

We're supporting an ambitious, fast-growing AI software business in their search for a Customer Solutions Associate
. This is a fantastic opportunity for an early-career professional looking to build a long-term career within AI, software, customer solutions and automation.

Working alongside experienced Customer Solutions Advisors & Consultants, you’ll help design, configure and optimise AI-powered customer workflows for businesses across multiple sectors. You’ll support customer onboarding, build automation processes, analyse workflow performance and help customers maximise the value of cutting-edge AI technology. You’ll gain exposure to integrations, APIs and customer success operations whilst developing highly sought-after technical and commercial skills.

• Leeds – Office Based(
  Remote considered for the right candidate)
• £30,000 - £35,000 per annum
  , dependent on experience
• 30 days holiday (increasing by one day per year of service,
  up to 35
  ) +
  Bank Holidays + Work Anniversary Day Off
• Excellent career growth opportunities in a thriving start-up environment
• Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials

Key Responsibilities

Customer Implementation & Workflow Automation:

• Configure AI-powered workflows and customer engagement journeys based on business requirements.
• Support customer onboarding activities, including platform setup, validation and deployment preparation.
• Assist with workflow configuration, testing and optimisation to deliver successful customer outcomes.
• Help translate customer processes into scalable automated workflows.

Performance Configuration & Solutions Support:

• Investigate workflow, integration and platform performance issues, identifying root causes and delivering practical solutions.
• Collaborate with Customer Success, Product & Development teams to deliver effective customer solutions.
• Create and maintain documentation, guidance notes and onboarding resources.
• Identify opportunities to improve customer experience and internal efficiency.

Automation Analytics & Performance:

• Analyse workflow execution data to identify opportunities for optimisation and improved automation performance.
• Monitor workflow success rates, diagnose failed executions and document recommendations.
• Produce usage insights, performance reports and operational recommendations.
• Support data-driven decision making across Customer Success and Product teams.

Technical & Platform Support:

• Develop expertise in APIs, webhooks, integrations and authentication technologies that power modern SaaS platforms.
• Work with customer data using Excel, Google Sheets and CSV files.
• Assist with configuration, validation…