Customer Service Assistant - Nights

Hourly Rate: £13.45 plus generous benefits (please see below).

Contract: Permanent, part-time. A minimum commitment of 25 hours per week

Required Days of Work: Varied Days. Flexibility is required throughout the week

Day Time

Working Hours:

Varied shift patterns, between the hours of 6am - 6pm.

Night Time

Working Hours:

9pm - 6am

Overtime: We offer overtime opportunities to support both planned and unplanned shift cover. These additional hours help us maintain the exceptional service and support our residents expect.

At Vita Student, we create more than premium student accommodation; we create unforgettable experiences for a global community of ambitious students.

From industry-leading spaces and first-class services to vibrant communities and exceptional support, everything we do is designed to help our residents thrive. Our residences are home to students from around the world, and we're proud to provide an environment where they can live without limits and focus on achieving their ambitions.

We're looking for a Customer Service Assistant to deliver a personalised, five-star service, creating a welcoming home-from-home environment while helping students make the most of their university journey.

Responsible for delivering a personalised and proactive resident experience, the Customer Service Assistant combines front-of-house service, resident support and operational responsibilities to help create a seamless living experience for our global student community.

• Deliver a warm, professional and engaging reception environment, building positive relationships with residents and guests.
• Respond to enquiries, requests and concerns with a proactive, solutions-focused approach, ensuring an exceptional resident experience.
• Conduct regular building inspections and block walks, identifying, reporting and addressing maintenance, safety and operational issues where appropriate.
• Manage parcel deliveries, resident amenities and refreshment stock, ensuring services remain organised and fully replenished.
• Act as the first point of contact for incidents, emergencies and welfare concerns, while maintaining waste management areas in line with health and safety requirements.

• Maintain the presentation, cleanliness and upkeep of the residence to exceptional standards.
• Carry out regular cleaning and presentation checks across communal spaces, ensuring environments remain welcoming, safe and resident-ready at all times.
• Replenish resident amenities and refreshments, including coffee beans, tea, milk and vending machine products.
• Promote respectful use of communal facilities and address issues that may impact the resident experience.
• Maintain waste management areas in line with health and safety requirements, ensuring spaces remain clean, organised and hazard-free.
• Support the overall safety, operational readiness and presentation of the building during overnight hours.

An enthusiastic, proactive and service-focused individual who takes pride in creating exceptional experiences for others. Comfortable working independently and taking ownership during day time and overnight hours, the successful candidate will combine outstanding customer service skills with a hands-on approach to maintaining the high standards expected within a premium student living environment. A positive attitude, strong sense of responsibility and genuine passion for people are essential.

• Experience delivering exceptional customer service within hospitality, hotels, student accommodation,…