Customer Service

Hybrid working available after probation

We're looking for a proactive and customer focused individual looking to join our growing Customer Service team in Central Leeds. This role plays a key part in supporting our Case Handlers with their day to day workload while delivering a high standard of service to customers and third parties.

This is an excellent opportunity for someone looking to move from a retail or hospitality background into an office based career, where strong communication skills, organisation, and customer service experience are highly valued.

You'll act as a central point of support, ensuring cases progress smoothly and customers receive timely, professional communication.

• Supporting Case Handlers with customer service tasks
• Liaising with customers, third parties, and internal teams via phone and email
• Making welcome calls to new customers
• Chasing outstanding documents and information
• Updating case management systems accurately and in a timely manner
• Handling inbound queries and following up where required to resolution
• Helping to manage workloads and keep cases moving efficiently

• Experience in customer facing roles such as retail, hospitality, call centre, or office based environments
• Confident communicator with a professional and friendly telephone manner
• Highly organised with strong attention to detail
• Comfortable managing multiple tasks and priorities
• Confident using IT systems and Microsoft Office
• A team player with a proactive, can do attitude

• Salary of £24,785 per annum
• Monday to Friday working - no weekends
• Hybrid working after probation
• Fantastic working facilities and benefits package
• Lots of social events!
• Clear progression and development routes
• Supportive team environment with full training provided

If you're customer focused, organized, and looking to take your first step into an office based role, we'd love to hear from you.