Customer Service Advisor

We are looking for a friendly, enthusiastic and customer-focused Customer Service Advisor to join our team. The successful candidate will be responsible for delivering excellent customer service, handling customer enquiries and ensuring every customer receives a positive experience.

If you have excellent communication skills, enjoy helping people and can work well in a fast-paced environment, we would love to hear from you.

• Respond to customer enquiries by telephone, email and other communication channels.
• Provide accurate information about products, services and company policies.
• Resolve customer complaints and issues professionally and efficiently.
• Process customer orders, update records and maintain accurate information.
• Build positive relationships with customers and maintain high service standards.
• Work closely with colleagues and other departments to resolve queries.
• Ensure all customer interactions are handled with patience, professionalism and care.

• Excellent verbal and written communication skills.
• A friendly, approachable and professional manner.
• Strong problem-solving and organisational skills.
• Good attention to detail and the ability to multitask.
• A positive attitude and a genuine passion for customer service.
• The ability to remain calm and professional when dealing with challenging situations.
• Good IT skills and confidence using computer systems.
• Must drive and have access to own vehicle.

Previous customer service experience is desirable but not essential, as training will be provided.

• Competitive salary.
• Full training and ongoing support.
• Opportunities for career development and progression.
• A friendly and supportive working environment.

Pay:
From £26,000.00 per year

Benefits:

• On-site parking

Application question(s):

• What is your current notice period?

Licence/Certification:

• Driving Licence (preferred)

Work Location:

On the road

Title: Customer Service Advisor

Company: Property Marketing

Location: Leeds