Private Imaging and Sports Services Coordinator

We are seeking an enthusiastic and dedicated Private and Sports Imaging Coordinator to join our team at Thorpe Park Head Office. This role will be the first point of contact for all patients, referrers and sports clubs contacting Living Care in relation to our Private Imaging services. We require an individual who is actively able to multi-task, work under pressure and maintain the highest customer service standards.

This role is responsible for ensuring a prompt and professional service to all enquiries made via email and telephone. You will respond to general enquiries, including facilitation of any booking enquiries. You will work closely with the rest of the operational team to ensure clear lines of communication and service delivery are provided in line with customer expectations.

In addition to delivering outstanding customer service, the post holder will play a key role in driving revenue growth and promoting private imaging services, ensuring all interactions maximise booking conversions and service uptake. The successful candidate will actively identify opportunities to upsell services, build strong relationships with referrers and clients, and contribute to the commercial success of the private imaging function.

• Managing the online and telephone booking of private and sports imaging services across the company.
• Managing waiting times and escalating where appropriate
• Ensuring delivery of company KPIs
• Responding to enquiries over email and telephone
• Recording customer details on the appropriate database as required
• Ensuring all processes are completed for customers booking appointments with Living Care
• Keeping track on waiting times and escalating where appropriate
• Any responsibility within the customer service function.
• Support the development of private and sport imaging services.
• Actively promote private imaging and sports services to maximise bookings and revenue
• Convert enquiries into confirmed appointments through effective communication and sales techniques
• Identify upselling and cross-selling opportunities where appropriate
• Build and maintain strong relationships with referrers, patients, and sports organisations to encourage repeat business
• Support marketing and business development initiatives to grow the private imaging service
• Monitor conversion rates and contribute to improving sales performance metrics

Customer care training or equivalent experience

• Knowledge of diagnostic imaging is desirable however full training will be provided
• Strong sales and negotiation skills
• Ability to influence and convert enquiries into bookings
• Commercial awareness and understanding of revenue targets
• Confidence in promoting services and handling objections
• Team working
• Competent in using IT and CRM systems

The post holder will have ongoing support throughout the operational structure. They will also work closely with the clinical team. They will have access to internal and external training for the role.

This role will have access to external and in house training courses.

Annual appraisals and professional development plans will be performed and acted upon appropriately.

The post holder will have ongoing support throughout the operational structure. They will also work closely with the clinical team.

This role will link with a variety of key stakeholders including:

• Director of Clinical Services & Governance
• Clinical Services Manager
• Head of Patient Experience
• Administrators
• Clinical Staff

Living Care has a set of core values which we expect all staff to demonstrate. Building on these we have developed a set of expectations that we expect all team members to demonstrate.

Managing self and others:

• Take care of your own wellbeing and that of your staff
• Manage yourself and your emotions
• Share your knowledge and experience
• Use appropriate language when communicating to others to ensure they understand
• Be positive – focus on what you can do and why something will/could work
• Actively seek feedback and act on it (where appropriate)
• Know when to step in and do it yourself and when to leave others to have a go
• Be self-aware: know your strengths and development needs and look for ways to develop.
• Be visible and approachable

Living Care Group operates across various health services and portfolios. We have extensive experience of developing and delivering NHS care and have a growing portfolio of private…