Operations Administrator

Operations Administrator

Customer Accounts Team

We're looking for an Operations Administrator to join our Customer Accounts team.

This role is responsible for processing customer account tasks accurately and efficiently. As a regulated financial services business, accuracy, compliance and good customer outcomes are at the heart of what we do.

You'll work closely with internal teams, customers and external partners to ensure a smooth and professional service at every stage.

Key Details

Pay: £14.51 per hour

Hours:

Monday to Friday, 8:30am - 5:00pm, paid weekly every Friday

Contract:

12-week temporary assignment
Opportunity:
Potential to become permanent after 12 weeks

What You'll Be Doing

Processing customer account tasks accurately and within agreed time frames
Communicating with customers by phone, email and letter
Resolving queries at first point of contact where possible
Handling customer documents and requests with care and precision
Identifying and supporting vulnerable customers sensitively and in line with FCA guidance
Recognising and managing complaints in line with company and regulatory procedures
Escalating more complex issues to senior team members when required
Completing administrative tasks to a high standard
Supporting the wider team and contributing to process improvements
Following all relevant policies, procedures and regulatory requirements

What We're Looking For

Strong attention to detail
Clear and confident communication skills
A team-focused approach
Ability to manage multiple tasks and adapt to business needs
Professional and customer-focused mindset
Willingness to take ownership and deliver high-quality outcomes

If you're organised, motivated, and looking for your next admin role, please apply for the role and we will be in touch.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age