Business Centre Manager

Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of their company values. The company offer high-quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Centre Manager to manage the team and ensure the smooth running of their busy business centre.

Your role :
• Lead, support and develop the deputy, business support team and facilities handy person, and managing workloads and annual development reviews.
• To manage day-to-day operations of the centre and overall site management.
• Ensure robust Health & Safety and Fire Safety procedures are maintained.
• To conduct viewings of available work spaces to potential customers, promoting facilities and services.
• Administration tasks including the preparation of licence agreements and setting up of new customer accounts.
• Build strong customer relationships from first enquiry through to departure, delivering excellent customer service while promoting meeting rooms, virtual services and other business support services.
• Deliver excellent reception services, including handling enquiries.
• Work with the marketing team on local promotion, social media and networking, and help organise activities for the centre’s charity of the year.
• To be familiar with the values of the company and at all times behave in a manner that is entirely consistent with these values. Full time: 8.30am – 5.30pm Monday to Friday Holiday: 25 days rising to 28 after qualifying period (plus Bank Holidays) The ideal person - Essential:
Proven experience in a customer facing role plus managing people, including setting expectations, organising workloads and supporting team development. You will be a confident communicator who takes ownership of problems and can adapt to changing priorities. Desirable:

Experience of working in the serviced workspace industry, particularly letting space, handling enquiries and viewings.