Front of House Assistant

Front Of House Assistant Portico is defined by our unique culture - one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are looking for a professional, enthusiastic, and customer-focused Front of House Assistant to join our team. As the face of the business, you will be responsible for creating a welcoming and memorable experience for all visitors, clients, and colleagues, delivering exceptional service while ensuring the smooth operation of reception and client areas.

This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and takes pride in delivering a consistently high standard of service.

• Provide a warm and professional welcome to all visitors and clients, ensuring an outstanding first impression.
• Manage visitor arrivals, registrations, and check-ins efficiently using the relevant building management systems.
• Answer incoming telephone calls and enquiries promptly, professionally, and courteously.
• Coordinate and manage meeting room bookings, changes, and client requests.
• Notify hosts of visitor arrivals and ensure guests are escorted or directed appropriately.
• Maintain meeting rooms, reception areas, and client spaces to the highest presentation standards.
• Proactively anticipate client needs and provide tailored support to enhance their experience.
• Manage cloakroom facilities, including the storage of coats, bags, and luggage.
• Liaise effectively with Facilities, IT, Catering, Cleaning, and other support teams to ensure seamless service delivery.
• Provide basic audiovisual support for meetings and events when required.
• Conduct regular checks of client-facing areas to ensure cleanliness, tidiness, and readiness throughout the day.
• Complete administrative tasks, reports, and reception statistics accurately and within set deadlines.
• Support colleagues and contribute positively to the overall success of the team.
• Adhere to all health & safety, security, and company procedures at all times.

• Previous experience within a reception, front of house, hospitality, hotel, airline, or customer service environment.
• Outstanding communication and interpersonal skills.
• A genuine passion for delivering exceptional customer service.
• A professional, polished, and approachable manner.
• Strong organisational skills and excellent attention to detail.
• The ability to multitask and remain calm under pressure.
• A proactive and flexible approach to work.
• Strong IT skills, including Microsoft Office.
• The ability to build positive relationships with clients, visitors, and colleagues.
• A positive, can-do attitude and a willingness to go above and beyond.

• A welcoming and supportive team environment.
• Opportunities for development and career progression.
• Exposure to a professional corporate environment.
• The chance to be part of a team that delivers exceptional service every day.

Hours:

07:00 - 18:00 40 Hours per week

Salary: £34,420

The ideal candidate will be a professional, customer-focused, and highly organised individual with a passion for delivering exceptional front of house service.

• Excellent verbal and written communication skills.
• Ability to produce clear, concise, and professional written correspondence.
• Experience with in a Front of House, Reception, Hospitality, Airline, or Customer Service environment.
• Familiarity with meeting room management and room reservation systems.
• Ability to follow policies, procedures, and service standards…