Patient Experience Specialist

Yorkshire Dental Suite is a trusted name in dental care and cosmetic dentistry, offering services such as Dental Implants, Nanofill Composite Bonding, Porcelain Veneers, and teeth whitening treatments. Renowned for transforming smiles and enhancing oral health, we proudly serve patients across Leeds, London, Liverpool, York, Wakefield, Hull, Guiseley, Manchester, and Birmingham. Our expert team is dedicated in offering high level, luxury service to our patients.

This is a full-time on-site role for a Patient Experience Specialist located in either our Flagship Leeds practice of our Wakefield practice. The role involves managing and improving patient experiences, ensuring a welcoming and professional environment, handling patient inquiries and appointment scheduling, and addressing patient concerns to provide an exceptional level of care. Additional responsibilities include collaborating with the team to enhance patient satisfaction and contributing to a positive atmosphere in the clinic.

We know thatfirst impressions count, and you’ll be the smiling, friendly face that greets every patient as they walk through our doors. You’ll ensure that the highest standards ofservice and careare upheld, and contribute to the smooth running of our busy practice.

Most importantly, you must radiateconfidenceand beable to motivate yourself and your colleagues to ensure a high level ofpatient satisfaction is always delivered,exceeding expectations and reflecting our world-class dental treatments.

• Ongoing
  in-house training
  and
  support,allowing you to improve your skills and learn from the best in the industry
• A
  dynamic
  , exciting work environment within a
  collaborative and supportive
  team
• A
  high salary
  , empowering you to elevate your lifestyle + OTE up to 12k pa
• We're looking for people with:
• A
  can-do and proactive attitude
  with a focus on providing
  exceptional patient care
• Excellent
  interpersonal skills and phone manner
• Experience in a
  fast-paced environment,where everyday offers a new opportunity
• High levels of
  ambition and drive
  , aiming to reach new heights in their career
• Excellent communication, interpersona
  l, and customer service skills, with the ability to make patients feel welcome and cared for
• Strong organizational, time-management, and multitasking abilities
• Problem-solving and conflict resolution skills to handle patient concerns effectively
• Positive attitude, team-player mindse
  t, and adaptability in a fast-paced environment

Does this sound like you? Apply today and get ready for the next chapter in your life.