Intermediate User Researcher

About the Role

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of public and private sector clients. We are recruiting for an Intermediate User Researcher to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.

• Collaborate with teams to develop comprehensive research plans aligned with delivery goals and timelines.
• Independently conduct various research activities, such as moderated usability testing or contextual interviews, ensuring high‑quality outputs.
• Synthesize research data from multiple sources quickly to identify patterns, trends, and actionable insights.
• Present research findings in a compelling way that helps teams and stakeholders align on user‑centered decisions.
• Proactively identify and navigate potential ethical risks and safeguarding issues within research sessions.
• Manage the operational aspects of research projects, including developing recruitment strategies and compliant data practices.

• Proven experience in planning and executing end‑to‑end user research within an agile environment.
• Ability to select and adapt research methods (e.g., usability testing, interviews, surveys) to meet clear project objectives.
• Strong skills in qualitative analysis and the ability to turn complex data into simple, actionable recommendations for design and product teams.
• Experience working in a multidisciplinary team and building positive relationships with cross‑functional members.
• Familiarity with ethical standards and GDPR compliance in the context of user research.

• Experience conducting research with vulnerable groups or in sensitive problem spaces.
• Knowledge of accessibility standards (e.g., WCAG) and experience conducting inclusive research with users who have access needs.
• Contributing to an internal community of practice by sharing knowledge and best practices.

• Contributory Pension Scheme (Hippo 6…Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle‑to‑work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • Private health cover
  • Private dental cover
  • Additional company pension contributions
  • Additional holidays (up to an extra 2 days)
  • Wellbeing contribution
  • Charity contributions
  • Tree planting

We’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We actively encourage applications from under‑represented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. Hippo is a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant.

Headquartered in Leeds, Hippo also has offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. Candidates should be located within reasonable travelling distance from one of our offices. Depending on client needs, you may need to work on‑site at a Hippo office or at a client location for a number of days per week. We offer a generous relocation support package of up to £8,000 for eligible candidates.