Intermediate User Researcher

About The Role

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for an Intermediate User Researcher to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.

As an Intermediate User Researcher
, you will play an important role in making Hippo the best consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We’re confident in our abilities, authentic in our approach, and passionate about what we do.

You will act as an Intermediate Consultant to deliver User Research services to our clients. You will take initiative in planning and executing research activities independently, applying appropriate methodologies to uncover user needs and patterns. You will collaborate closely with designers and product teams to translate these findings into actionable insights that drive project success.

Our solutions empower our customers to build and support secure, scalable, and well-engineered systems beyond traditional boundaries that allow our customers to understand and get the most from their data and digital services.

• Collaborate with teams to develop comprehensive research plans that align with delivery goals and timelines.
• Independently conduct various research activities, such as moderated usability testing or contextual interviews, ensuring high-quality outputs.
• Synthesize research data from multiple sources at pace to identify patterns, trends, and actionable insights.
• Present research findings in a compelling way that helps teams and stakeholders align on user‑centered decisions.
• Proactively identify and navigate potential ethical risks and safeguarding issues within research sessions.
• Manage the operational aspects of research projects, including developing recruitment strategies and compliant data practices.

• Proven experience in planning and executing end‑to‑end user research within an agile environment.
• Ability to select and adapt research methods (e.g., usability testing, interviews, surveys) to meet clear project objectives.
• Strong skills in qualitative analysis and the ability to turn complex data into simple, actionable recommendations for design and product teams.
• Experience working in a multidisciplinary team and building positive relationships with cross‑functional members.
• Familiarity with ethical standards and GDPR compliance in the context of user research.

• Experience conducting research with vulnerable groups or in sensitive problem spaces.
• Knowledge of accessibility standards (e.g., WCAG) and experience conducting inclusive research with users who have access needs.
• Contributing to an internal community of practice by sharing knowledge and best practices.

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle‑to‑work scheme for avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • Private health cover
  • Private dental cover
  • Additional company pension contributions
  • Additional holidays (up to an extra 2 days)
  • Wellbeing contribution
  • Charity contributions
  • Tree planting

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio‑economic backgrounds can we create an environment where all can contribute and thrive. We…