Lead Conversational Designer United Kingdom; Hybrid

Most money apps talk o talks back.

We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process. For everyone, whatever their background or balance.

We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in.

Follow us on Linked In for new features and the occasional roast.

Hello I'm Jack, VP of Design at Cleo. I'm excited to be growing the Experience Chapter as Cleo enters its next stage of scale.

We're a team of 50 designers, researchers and writers working at the cutting edge of AI. We care deeply about clarity of thinking, creating exceptional end-to-end experiences and delivering high-quality work at every stage of the design process.

We've spent the past six months overhauling how great product gets made at Cleo, with the latest tools and models built into our process. Many of the team work directly in code, building our own design tools, creating high fidelity prototypes and shipping to production.

But, it's not only a process change - it's a product change. We're rethinking the UX of the product from the ground up, around fully agentic financial assistants that can run your financial life.

We expect our people to get genuinely close to the business, take real ownership of problems, and move comfortably between big picture thinking and the detail of making something incredibly good.

It's an exciting time to join: so much of this is being built for the first time.

We are currently hiring a Lead Conversational Designer in our Financial Assistant Pillar
. Working alongside the conversational designers, machine learning and backend engineers, product designers, and PMs you'll be responsible for:

• Work across the squads in the Financial Assistant pillar and partner with engineering to shape the system architecture of chat experiences, embedding conversation design principles as we move to a multi-agent architecture
• Collaborate with others to define persona strategy across agents
• Work with the core experience team to ensure conversation design projects are represented and aligned across the broader user experience
• Design conversational frameworks and flows, partnering with UX Designers on the accompanying GUI components
• Help prompt engineer LLMs to generate content that matches the intent of your designs
• Analyse how existing systems work to identify where conversation design can have the most influence
• Strengthen how the multi-agent architecture should work from a conversation design perspective, potentially including a prompt library or framework for organizing and managing prompts
• Present design work to the UX, product, and engineering teams, leadership, and partner orgs for review and feedback
• Work with UX research and data analysis teams to assess and optimise new and existing features
• Navigate ambiguity - including shifts in direction and rapidly evolving customer expectations - and bring clarity to design decision-making through your work

• Ideally a background or degree in Human Computer Interaction, Content design,, Linguistics, Communications, Psychology
• Ideally 1-2+ years in conversation design working with LLM based products to deliver user-centric products
• Experience designing conversation systems for LLM-based, multi-agent products
• A passionate writer with a genuine interest in writing for user-centred products, and the ability to adapt across styles, voices, and mediums
• Confidence using design language and terminology, and strong…