Training and Development Officer

As our Trainer, you will be responsible for designing, delivering and continuously improving classroom-based training programmes. You will work closely with management teams to ensure all new starters and existing employees receive high-quality, engaging training that equips them with the skills and knowledge to succeed.

Client Details

The employer is a well-established organisation within the Business Services sector. They are known for their strong commitment to employee development and operate as a medium-sized enterprise with a structured and professional work environment.

Description

Designing and delivering engaging classroom-based training sessions
Leading new starter inductions and onboarding programmes
Supporting the ongoing development of call centre staff
Creating and updating training materials, guides and resources
Identifying training needs in collaboration with team leaders and managers
Monitoring training effectiveness and adapting content where required
Providing coaching and follow-up support to embed learning
Ensuring training aligns with company standards, compliance requirements and customer service excellence Profile

A successful Trainer should have:

Proven experience in delivering and managing training programmes
Strong knowledge of employee development strategies.
Excellent communication and presentation skills.
Ability to analyse training needs and develop appropriate solutions.
Proficiency in using learning management systems and training tools.
A relevant qualification or certification in training or a related field.
A proactive approach to continuous professional development and staying updated with industry trends.

Job Offer

Competitive salary ranging from £30,000 to £32,000 per annum.
Comprehensive benefits package to support your well-being and career growth.
Opportunity to work within a professional and supportive environment in the Business Services sector.
Chance to make a significant impact on employee development and organisational success.

If you are a motivated Trainer looking to further your career in the Human Resources department, we encourage you to apply and join this exceptional team